Privacy statement
Extrema Outdoor Belgium (hereinafter: the Event) is organised by Extrema Holding B.V., with its registered office and principal place of business at Tramstraat 10 (5611CP) in Eindhoven, and registered under Chamber of Commerce number 14628035.
Extrema Holding B.V. respects the privacy of its clients and of all visitors to the website xofestival.be (hereinafter: the Website) and/or the Event (hereinafter jointly: the Visitors). Extrema Holding B.V. ensures that the personal data are handled confidentially. Personal data are processed in accordance with the statutory provisions as prescribed by the Personal Data Protection Act.
Applicability
This privacy statement provides information about the processing of personal data by Extrema Holding B.V. and only concerns the use of personal data of Visitors to the Website and/or the Event.
This privacy statement does not apply to the websites of third parties to which Extrema Holding B.V. offers a hyper link at extrema.be or in its mailings. Please visit the relevant websites for the privacy policy applied by these third parties.
What personal data are used by Extrema Holding B.V.?
When purchasing tickets for the Event, the Visitor may be asked (by the relevant (presale) outlet or other parties) to provide personal data such as the Visitor’s name, (email) address and telephone number, which data Extrema Holding B.V. will obtain from the (presale) outlet.
In addition, Extrema Holding B.V. has the right to use the personal data of Visitors, such as the Visitor’s name, (email) address and telephone number, it obtains directly from Visitors in connection with orders placed with Extrema Holding B.V. via the Website.
Extrema Holding B.V. also has the right to obtain surfing data (including the IP address, date and time of the visit to the Website) of Visitors to the Website.
In order to enable the registration of a payment instrument obtained from Extrema Holding B.V. for use during the Event, such as a wristband or payment card, which can be used to pay for refreshments during the Event, the Visitor will be asked to provide an email address and a password. In order to receive a refund from Extrema Holding B.V. of the outstanding amount that was deposited on the registered payment instrument by the Visitor in case of loss or theft, the Visitor will be asked to provide certain data such as his/her name, email address, bank account number and telephone number. In addition, it will be necessary to inspect the Visitor’s valid proof of identity.
What will your personal data be used for?
Extrema Holding B.V. uses the data in principle to be able to perform the agreements with Visitors in the best possible manner and for internal administration purposes.
More specifically, Extrema Holding B.V. may collect and use personal data:
- For the purpose of sending tickets and products purchased from Extrema Holding B.V. to the right person;
- In order to be able to link a payment instrument purchased by the Visitor from Extrema Holding B.V., only if the Visitor chooses this, to the Visitor so that the payment instrument can be blocked in case the payment instrument is lost or stolen;
- In order to be able to refund (any) remaining balance on the payment instrument obtained by the Visitor from Extrema Holding B.V., only if the Visitor chooses this, in case the payment instrument is lost or stolen and, in this connection, in order to be able to implement security measures and prevent fraud as much as possible;
- To provide Visitors with information or facilitate the provision of information to Visitors, for example by means of newsletters, concerning changes relating to tickets and/or events organised by Extrema Holding B.V.;
- For the purpose of establishing, maintaining and improving the contractual relationship with its existing and potential clients or for the purpose of improving the services and products; and/or to apply and comply with statutory obligations.
The data are not used for any purpose other than as described above.
Extrema Holding B.V. will not share data with third parties without the express approval of the Visitor, unless this is necessary for the performance of the agreement with the Visitor, or to improve the services and products, or unless it is required by law to do so.
Extrema Holding B.V. sends newsletters by email. You have the option to unsubscribe from the newsletter at the bottom of each newsletter you receive from Extrema Holding B.V.. You will no longer receive newsletters containing information if you unsubscribe.
Any backups of stored information created by Extrema Holding B.V. for the optimal performance of the systems are used exclusively for system recovery in the event of a system failure.
Retention period
Extrema Holding B.V. retains personal data no longer than is strictly necessary for the performance of the agreements and in any event no more than two years after the agreement has ended, unless it is necessary to retain them for a longer period in order to comply with a statutory retention obligation.
Inspection and correction
Visitors may file a written request to Extrema Holding B.V. at [email protected] for the inspection, correction and/or removal of their personal and other data. Any corrections will be processed following a written request to that effect. Visitors must ensure that Extrema Holding B.V. has the correct personal data.
Changes
Extrema Holding B.V. reserves the right to make changes to this privacy statement. Visitors are advised to consult the privacy policy regularly for any changes. Extrema Holding B.V. will expressly inform Visitors of any essential changes.
If you still have questions and/or comments after reading this privacy statement, please contact us at [email protected].
