General

  • Q
    Where is Extrema located?
     
    A  

    You can find XO on the beautiful grounds of De Plas in Houthalen-Helchteren. Deep forests, a clear lake – including a beach – and enough space for numerous exciting areas.

    The navigation address is Binnenvaartstraat, Houthalen-Helchteren. Follow the signing when driving to the festival.

  • Q
    What are the opening hours?
     
    A  

    FRIDAY: 17h00 – 00u
    SATURDAY: 12u – 00u
    SUNDAY: 12u – 00u

    Afterparty on Friday, Saturday and Sunday from 00h00 until 03h00.

  • Q
    Is Extrema for young & old?
     
    A  

    You can only enter the festival and campsite if you are 18 years or older. Don’t take the risk and show your ID before entering.

  • Q
    I’m visiting the festival from outside Belgium, what do I need to do?
     
    A  

    You can easily fly to Brussels Airport (Zaventem). There is an underground train station beneath the airport, take the train to Hasselt. Check the train schedule here: https://www.belgiantrain.be/en/.

    Once arrived in Hasselt, you can jump on one of our shuttle busses starting from Friday, directly to the festival.

  • Q
    Lockers
     
    A  

    There are plenty of lockers available at the festival, right after the main entrance and at the campsite. Lockers can be paid cash and with your Maestro/MasterCard.

  • Q
    What about drugs and such?
     
    A  

    You are not allowed to bring drugs or weapons, there will be a strict search before entering the festival. If you don’t cooperate with the search, your access to the festival will be denied. We have a Zero Tolerance policy about drugs, keep this in mind.

  • Q
    Am I allowed to smoke?
     
    A  

    Smoking is allowed, but please think about the environment. Don’t throw your cigarettes on the ground, but make sure that they are extinguished and throw them in a trashcan or (portable) ashtray.

  • Q
    Do you use a code of conduct?
     
    A  

    Violence and intimidating behaviour will not be tolerated. This also includes discrimination, sexual intimidation or wearing provocative clothing (for example football shirts or/and full colours). Extrema Outdoor puts a lot of love and hard work in the décor of the festival. Stealing or destroying of the properties of Extrema Outdoor or other partners is forbidden. Also climbing the fences and/or other installations or infrastructures will not be tolerated.

  • Q
    How about dealing with advertising?
     
    A  

    Flyers and/or posters pasting other events – without any permission of the organisation – is not allowed.

  • Q
    Can I bring my own drinks?
     
    A  

    It is not allowed to bring your own drinks to the festival. However, you can take your own drinks to the camp site: max. 0.7L of strong liquor and the equivalent of 3.6L beer per person.

  • Q
    First aid, security and medication
     
    A  

    There will be an adequate security staff at the festival site. There is also a professional first aid stand clearly present at the festival. These people are standby at the festival for you and your friends’ safety. So make sure to listen to any instructions given by the security staff, the first aid team and the organisation.

    Do you need any medication during the festival? Mail us a few weeks beforehand at [email protected] and send a medical statement or prescription (matching your ID). You’ll receive a confirmation from our side which you can show at the main entrance.

Camping

  • Q
    General campsite regulations
     
    A  

    These campsite regulations apply as “internal regulations” on the Extrema Outdoor Belgium Campsite during 7-8-9-10 June 2019. Anyone who buys a Campsite ticket declares thereby that they agree to the following campsite regulations.

    The campsite opens on Friday, June 7th, 2019 at 3.00 pm and you must leave the premises on Monday, June 10th before 11.00 am. As a visitor, you can be pre-searched. Access will be denied to those who not co-operate, without refund of any fees.

    Only visitors with a valid camping bracelet are allowed at the campsite. The campsite is strictly forbidden for people under the age of 18. Camping visitors must check-in at the cash registers at the entrance of the campsite. ID and age will be checked here.

    Campers can use the following services: toilets, showers, running water, electricity point, camping shop, etc. There is no power supply for camping visitors to the tents.

    Always follow the guidelines from the campsite hosts, security and emergency services. In cases of discussion, the manager of the campsite has the final word. Use your common sense and don’t bring others in danger! 

    Please follow the instructions from the campsite hosts while placing your tents and keep emergency exits, emergency paths and passageways free. Follow the instructions; otherwise you can assemble your tent twice! The campsite hosts can move misplaced tents without permission of the owner. Always keep the safety route free. Tents on this road will be moved without notice. Campsite visitors stay at their own risk on the premises overnight. The organization is not responsible for any physical or material damage.

    When you violate the rules above, you lose the right to residence at the campsite without refund of any fees.

  • Q
    Caravan & camper regulations
     
    A  
    • The special caravan / camping campsite is only accessible if you are in possession of a
    • Holiday Camper Ticket (SOLD OUT) or Seperate Camper Ticket. These tickets are only available in the advance sale of the festival.
    • A caravan / camper pitch is maximum 18m ² (6m x 3m)
    • Placing a tent near your caravan/camper is allowed as long as you remain within your assigned section of
      3m x 6m.
    • Vehicles who are actually registered as “camping vehicle” are allowed (temporarily converted vehicles with a mattress in it are not allowed).
    • Caravans and campers that are longer than 6m are not allowed.
    • Cars are not permitted on the premises. It is only possible to reach your camping place with your car, afterwards you have to park your car in the visitors parking. You’ll have to pay a deposit, which will be returned after you leave the campsite with your car.
    • The general camping regulations also apply to the caravan and camper areas. No sound systems, no gas, no excessive amount of alcohol, just closed beverage containers, no glass, no fireworks, no: sofas , shop ride, cycling, etc.
  • Q
    Various accommodations
     
    A  

    Please check out the Accommodation option at our homepage. We offer: FestiTents and KarTents at the campsite. Please note that you need a Holiday Ticket or Separate Camping Ticket to stay at the campsite. The FestiTents and KarTents are not included in your Holiday Ticket but can be bought on top. 

    De Bosberg is located at a stone’s throw from the festival and can easily be reached by foot. Our bungalows include access to the afterparties (= campsite access) on Friday, Saturday and Sunday.

     

  • Q
    Afterparties
     
    A  

    Each day, after the festival, we’re hosting an after party at the festival. You can enter our afterparties if you have a:

    • Holiday Ticket
    • Holiday VIP Ticket
    • A Separate Camping Ticket
    • Any ticket if you’re staying at Molenheide

    NO ACCESS TO THE AFTERPARTIES WITH A DAY OR WEEKEND TICKET.

  • Q
    Forbidden items and goods
     
    A  
    • Cars , bikes and trailers
    • Shopping carts (only wheelbarrows and trolleys that fit through the visitation gates are allowed.)
    • Glass or other sharp objects (including glass jars with food)
    • Tapping plants (self-tapping kegs are allowed to 5L)
    • Gas cylinders (only the smallest size (max. contents 250g) is allowed)
    • Sound Equipment
    • Open fire between the tents (barbecue or small gas fires can only be used at the barbecue area)
    • Aggregates, car batteries, power groups or generators
    • Pets except guide dogs for persons with visual disabilities.
    • Drugs or other narcotic substances or substances that can be used as drugs
    • Weapons or items that could be used as a weapon
    • Climbing and / or destruction of fences and / or other facilities or infrastructures
    • Graffiti, confetti, party ploppers etc.
    • Clothing that can be challenging or provocative and fluorescent jackets
    • Trade in goods of any kind without permission from the organization
    • Being disturbing under the influence of any drugs (including alcohol or medication)
    • Dry Ice
    • Barricade Firebreaks or emergency exits . If this is the case, the organization is free to move this material for safety reasons.
    • Pasting promotion (flyers and posters) from other events without permission from the organization
    • Any form of verbal and non-verbal aggression
  • Q
    Lockers
     
    A  

    The lockers at the campsite are equipped with power outlets to charge your mobile devices, smartwatches, etc.

Accessibility

  • Q
    General
     
    A  

    The navigation address is Binnenvaartstraat, Houthalen-Helchteren. Follow the signing when driving to the festival.

  • Q
    Physically challenged
     
    A  

    There are enough road plates so you can easily access most of our areas. Please note that our 2 stages at the beach (Distrikt 1 + Distrikt 2) are not accessible for wheelchairs.

  • Q
    Toilets
     
    A  

    We have adapted toilets for physically challenged visitors located right after the main entrance (at the EHBO).

  • Q
    Questions
     
    A  

    Feel free to contact us at [email protected] in English or Dutch. We’d like to help you as much as possible.

Tickets

  • Q
    Tickets with camping included
     
    A  

    Want to stay at our campsite? You have access to our campsite with these tickets:

    • Holiday Ticket
    • Holiday VIP Ticket
    • Separate Camping Ticket
    • Separate Camper Ticket
    • Holiday Camper Ticket – SOLD OUT

    *You also have access to the campsite and after parties if you’re staying at Molenheide.

  • Q
    VIP formulas
     
    A  

    We have plenty of VIP tickets available in our ticketshop. With a VIP ticket, you have access to:

    • VIP parking close to the venue
    • VIP deck at the main stage (Distrikt 5)
    • Separate toilets near the VIP deck
    • Free bites by a top chef at the deck multiple times a day
    • Table service

    Want to go the extra mile? Contact [email protected] and we’ll work out a special, personal package for you and your friends and/or (business) clients.

  • Q
    Helpcenter
     
    A  

    Visit the helpcenter here: https://support.cmtickets.com/en

  • Q
    Oh-no! I lost my tickets.
     
    A  

    No worries! Try resending your tickets to yourself here: https://resend.cmtickets.com/en.

  • Q
    Invoice
     
    A  

    Unfortunately, we’re only able to create invoices on orders > 50 tickets. Please contact us.

  • Q
    Ticket personalization
     
    A  

    All questions regarding ticket personalization can be found here: https://support.cmtickets.com/en/kb/personalize-tickets

Transport

  • Q
    Parkings
     
    A  

    Once arriving in the area of the festival, just follow the signings. The price to park is €10. When leaving the parking, you have to pay once again. The shuttle bus is included in this price and will drop you off just in front of the entrance. Please don’t pay for a parking in the area as this is the easiest and fastest option to get to and from the festival site. Do not park outside the designated parking places as you’ll be fined for blocking the traffic.

  • Q
    Responsible driving
     
    A  

    Think very carefully before getting behind the wheel of a vehicle going to or leaving the festival. Don’t do something illegal that could both ruin your weekend, and jeopardize the future of Extrema.

    Be smart and responsible on the roads. Your life, and your friends lives are in your hands.

  • Q
    Shuttle buses
     
    A  

    To and from Molenheide: if you’ve booked a bungalow at Molenheide, a shuttle bus is included in the price to bring you to and from the festival.

    To and from Hasselt Station: a shuttle bus is driving from Friday until Sunday each hour.

    Bus tours: are you organizing a bus tour to Extrema? Please let us know here.

XO Special

  • Q
    What is it?
     
    A  

    More info coming soon.