GENERAL

  • Q
    Where is Extrema located?
     
    A  

    You can find us on the beautiful grounds of De Plas in Houthalen-Helchteren, Belgium. For all transport options, please navigate to the Transport menu.

    The festival site includes deep forests, a clear lake – including a beach – and enough space for 7 stages (Districts) and the Aperol Spritz area.

  • Q
    What are the opening hours?
     
    A  
    • THURSDAY: campsite check-in starts at 16h
    • FRIDAY: 12h00 – 00h00
    • SATURDAY: 12h00 – 00h00
    • SUNDAY: 12h00 – 00h00

    Afterparty at the campsite (for camping guests only) on Friday, Saturday and Sunday.

  • Q
    Are there lockers available?
     
    A  

    Yes! There will be different sizes of lockers (Small/Medium or Large) available at both the festival entrances and at the camping site. Lockers at the camping site will be provided with electric facilities to charge your phone or other devices. Payments can be done in cash or by card.

  • Q
    Is Extrema for young & old?
     
    A  

    You will be available to enter the festival if you turn 18 years old in 2022. It is possible that our crew will ask for your ID and if you don’t have it with you they will deny you access. So don’t take that risk and make sure to bring your ID.

    It’s also not possible if you’re wanting to come with your parents.

  • Q
    Are there official afterparties?
     
    A  

    yes, every day we have official afterparties at 2 different locations:

    At the Camping Afterparty. You can only enter with a valid camping ticket (Holiday Ticket, Holiday VIP ticket, Holiday Camper Ticket, Separate Camper Ticket, or if you are staying at The Extrema Resort).

    At Labyrinth Club. Anyone can enter this afterparty. There are also shuttles running after the festival that stop in front of the club.

  • Q
    Is re-entry possible?
     
    A  

    For day visitors, re-entry is not possible. For them the rule ‘IN=IN, OUT=OUT’ applies.

    For camping visitors re-entry is possible.

  • Q
    I have allergies! Can I bring my own food and/or beverages?
     
    A  

    There are so many eating possibilities on the festival grounds: there is always something for you. It is not allowed to bring your own food and/or beverages.

    We do advise, however, if you have a severe allergy to gluten for example, to ask for the manager of the food truck. He/she can inform you and help you think about an adjustment in the dish so that you can enjoy the relevant dishes. So pay extra attention when consuming food/drinks!

  • Q
    Will there be a shuttle bus from Camping Molenheide to the festival?
     
    A  

    Yes! Each day the shuttle departs at 12h, 13h and 14h to Extrema and goes to back to Molenheide at 1h and 3h

  • Q
    Extrema X ALPINE Earplugs
     
    A  

    This year, exclusive Extrema X ALPINE Earplugs, especially for during the festival. These are available at the ALPINE stand near District 4.

  • Q
    Ecocoin
     
    A  

    Extrema works with a deposit system. Keep your packaging at all times and don’t throw it away!

    Order your first drink at the bar and hand in your ecocoin. Keep your cup, can or bottle with you
    Lost your ecocoin, cup, can or bottle? You pay one coin extra with your order per cup, can or bottle.

    The ecocoin has no value and is not exchangeable for food or beverages!

CAMPSITE

  • Q
    General campsite regulations
     
    A  

    These campsite regulations apply as “internal regulations” on the Extrema Outdoor Belgium Campsite during the festival. Anyone who buys a Campsite ticket declares thereby that they agree to the following campsite regulations.

    The campsite opens on Thursday at 4.00 pm and you must leave the premises on Monday before 11.00 am. As a visitor, you can be pre-searched. Access will be denied to those who not co-operate, without refund of any fees.

    Only visitors with a valid camping bracelet are allowed at the campsite. The campsite is strictly forbidden for people under the age of 18. Camping visitors must check-in at the cash registers at the entrance of the campsite. ID and age will be checked here.

    Campers can use the following services: toilets, showers, running water, electricity point, camping shop, etc. There is no power supply for camping visitors to the tents.

    Always follow the guidelines from the campsite hosts, security and emergency services. In cases of discussion, the manager of the campsite has the final word. Use your common sense and don’t bring others in danger! 

    Please follow the instructions from the campsite hosts while placing your tents and keep emergency exits, emergency paths and passageways free. Follow the instructions; otherwise you can assemble your tent twice! The campsite hosts can move misplaced tents without permission of the owner. Always keep the safety route free. Tents on this road will be moved without notice. Campsite visitors stay at their own risk on the premises overnight. The organization is not responsible for any physical or material damage.

    When you violate the rules above, you lose the right to residence at the campsite without refund of any fees.

  • Q
    Check-in times
     
    A  

    The campsite opens on Thursday at 4.00 pm and you must leave the premises on Monday before 11.00 am. Check-in is 24/7.

  • Q
    Campsite access & daily afterparties
     
    A  

    Each day, after the festival, we’re hosting an after-party at the campsite. You can enter our afterparties if you have a:

    • Holiday Ticket (SOLD OUT)
    • Holiday VIP Ticket (SOLD OUT)
    • Holiday Camper Ticket (SOLD OUT IN 2020)
    • A Separate Camper Ticket (SOLD OUT IN 2020)
    • Any ticket if you’re staying at The Extrema Resort.

    NO ACCESS TO THE AFTERPARTIES WITH A DAY OR WEEKEND TICKET.

  • Q
    Forbidden items and goods
     
    A  
    • Cars , bikes and trailers
    • Shopping carts (only wheelbarrows and trolleys that fit through the visitation gates are allowed.)
    • Glass or other sharp objects (including glass jars with food)
    • Tapping plants (self-tapping kegs are allowed to 5L)
    • Gas cylinders (only the smallest size (max. contents 250g) is allowed)
    • Sound Equipment
    • Open fire between the tents (barbecue or small gas fires can only be used at the barbecue area)
    • Aggregates, car batteries, power groups or generators
    • Pets except guide dogs for persons with visual disabilities.
    • Drugs or other narcotic substances or substances that can be used as drugs
    • Weapons or items that could be used as a weapon
    • Climbing and / or destruction of fences and / or other facilities or infrastructures
    • Graffiti, confetti, party ploppers etc.
    • Clothing that can be challenging or provocative and fluorescent jackets
    • Trade in goods of any kind without permission from the organization
    • Being disturbing under the influence of any drugs (including alcohol or medication)
    • Dry Ice
    • Barricade Firebreaks or emergency exits . If this is the case, the organization is free to move this material for safety reasons.
    • Pasting promotion (flyers and posters) from other events without permission from the organization
    • Any form of verbal and non-verbal aggression
  • Q
    Lockers
     
    A  

    The lockers at the campsite are equipped with power outlets to charge your mobile devices, smartwatches, etc.

  • Q
    Services
     
    A  

    At our campsite we offer these services to you:

    • BBQ zone
    • Lockers
    • Plugs at the sanitary area
    • Showers
    • Toilets
    • Sinks
    • Silent Disco
    • Camping afterparty
    • Trash concept
  • Q
    Camping Deposit
     
    A  

    When entering the campsite, we ask you to pay €5 deposit in exchange for a garbage bag (cash or pin). When you return this bag filled with trash after the festival, you’ll receive your deposit back.

TICKETS

  • Q
    Is it possible to exchange day tickets for another day?
     
    A  

    Unfortunately, it is not possible to exchange day tickets for another day. We recommend you to safely sell your ticket on TicketSwap and buy a new one on our website.

  • Q
    Is there a waiting list for Holiday Tickets?
     
    A  

    Yes, we’ve created a waiting list for Holiday Tickets. If any changes, cancellations or refunds occur in the near future, you’ll be the first to buy one or more Holiday Tickets after registering here: eepurl.com/hUikBn.

  • Q
    What about a PRE LINE-UP DAY TICKET?
     
    A  

    A PRE LINE-UP DAY TICKET is a ticket that hasn’t been assigned to a specific day. You can simply decide whether you visit the festival on Friday 3 June, Saturday 4 June or Sunday 5 June. You don’t need to register or reserve a day in advance.

    Please note: if you have a PRE LINE-UP FRIDAY TICKET, PRE LINE-UP SATURDAY TICKET or a PRE LINE-UP SUNDAY TICKET; this ticket has been assigned to a day and is only valid for this specific day.

  • Q
    Tickets with camping included
     
    A  

    You have access to our campsite with a HOLIDAY TICKET or HOLIDAY VIP TICKET only. Other tickets with campsite access were sold for Extrema 2020:

    • Holiday VIP Ticket
    • Separate Camping Ticket
    • Separate Camper Ticket
    • Holiday Camper Ticket
  • Q
    VIP formulas
     
    A  

    We have VIP tickets available in our ticket shop. With a VIP ticket, you have access to:

    • VIP parking close to the venue
    • VIP deck at the main stage (District 5)
    • Separate toilets at the VIP deck
    • Free bites by a top chef at the deck multiple times a day on Saturday and Sunday
    • Table service

    Want to go the extra mile? Contact [email protected] for package deals.

  • Q
    Helpcenter
     
    A  

    Visit the Eventix helpcenter here: eventix.io/search.

  • Q
    Oops! I lost my ticket
     
    A  

    No worries! You can use this tool to find or recover your tickets.

  • Q
    Invoice
     
    A  

    Want an invoice for your tickets? Simply fill in your company details while ordering your tickets. Please note that invoices for tickets cannot be created afterwards.

  • Q
    Is my ticket purchased in 2020 still valid?
     
    A  

    Your ticket is automatically transferred to Extrema 2022. It is only invalidated when you have requested a refund or voucher (this procedure has already expired)

    Still have doubts about their validity? You can find your tickets for Extrema here: custom.eventix.nl/zoeken/xobe.php.

  • Q
    What is a ‘Sealed Ticket’?
     
    A  

    Sealed Tickets are tickets that can only be downloaded shortly before the event. A visitor can still buy the tickets, they just can’t be downloaded yet. Once the tickets are available for download, the visitor will receive an email.

    More info via eventix.io/closedloopticketing

  • Q
    Can I enter the festival if my ticket is not in my name?
     
    A  

    Yes, without any problem!

    Tickets will not be checked for name at the entrance.
    So if you have bought tickets for your group, but they are all in your name, then everyone can still enter the festival.

  • Q
    Lockers and Bus Tickets
     
    A  

    From railway station Hasselt there will be a shuttle that will bring you closer to Extrema. For this, you need to buy a ticket.

    We also provide lockers that you can reserve in advance (and is cheaper!)

    Buy your Lockers and/or Bus Tickets here.

COVID-19

  • Q
    What are the measures around Covid-19 at the festival?
     
    A  

    Extrema complies to the COVID-19 measurements issued by the Belgian government at all times.

    At this time, there are no COVID measures in place. You just have to wear a mouth mask on public transportation. You do not need to be tested or have a CST to enter the festival.

    More info via www.info-coronavirus.be/

THE EXTREMA RESORT

  • Q
    CHECK-IN & -OUT TIMES
     
    A  

    The Extrema Resort opens on Thursday at 4.00 pm and you must leave the premises on Monday before 4 pm. Check-in is 24/7.

  • Q
    CAN I STAY NEXT TO MY FRIENDS?
     
    A  

    We will try to put you and your friends next to each other when you book separate accommodations. When booking, please fill in your friend’s order number at the end. Note, you will have to book the same accommodation to stay next to each other!

  • Q
    DEPOSIT
     
    A  

    You will stay in very high-quality accommodations. To make sure that these accommodations remain this quality, we ask you for a deposit of €175 when arriving. When leaving, we will immediately transfer back the money (if everything’s fine).

  • Q
    WHERE IS THE EXTREMA RESORT LOCATED?
     
    A  

    The Extrema Resort is located in a secluded spot, next to the festival. This will make sure that you can have the best and most unique experience to fully relax and enjoy your stay at The Extrema Resort. You will have direct acces to the festival via the regular camping, this will only be a 5 minute walk. You can park your car near the resort.

  • Q
    FESTIVAL TICKET EXCLUDED
     
    A  

    A festivalticket is excluded in the accommodation packages. You need a Weekend or Holiday (VIP) ticket to stay at The Extrema Resort.

  • Q
    I ALREADY HAVE A HOLIDAY TICKET
     
    A  

    No problem. You can upgrade your stay from the campsite to The Extrema Resort by simply booking accommodation. You will get a €20 voucher at arrival, which you can spend at the resort.

  • Q
    FORBIDDEN ITEMS & GOODS
     
    A  
    • Cars , bikes and trailers
    • Shopping carts (only wheelbarrows and trolleys that fit through the visitation gates are allowed.)
    • Glass or other sharp objects (including glass jars with food)
    • Tapping plants
    • Gas cylinders
    • Sound Equipment
    • Open fire between the tents
    • Aggregates, car batteries, power groups or generators
    • Pets except guide dogs for persons with visual disabilities.
    • Drugs or other narcotic substances or substances that can be used as drugs
    • Weapons or items that could be used as a weapon
    • Climbing and / or destruction of fences and / or other facilities or infrastructures
    • Graffiti, confetti, party ploppers etc.
    • Clothing that can be challenging or provocative and fluorescent jackets
    • Trade in goods of any kind without permission from the organization
    • Being disturbing under the influence of any drugs (including alcohol or medication)
    • Dry Ice
    • Barricade Firebreaks or emergency exits . If this is the case, the organization is free to move this material for safety reasons.
    • Pasting promotion (flyers and posters) from other events without permission from the organization
    • Any form of verbal and non-verbal aggression
  • Q
    ELECTRICITY
     
    A  

    Every accommodation, with the exception of The Lima, will have electricity (230v).

     

     

  • Q
    CAN I VISIT THE EXTREMA AFTERPARTY?
     
    A  

    Yes, you can!

OUR DRUG POLICY

  • Q
    GENERAL
     
    A  

    The use of illegal drugs is harmful and can have negative consequences for you, your immediate environment,
    our organization as well as the relevant security authorities. It is prohibited by law to possess or sell drugs at
    Extrema. Any violation of this can lead to criminal prosecution and denial of access to the festival and/or camping
    site. Before entering the festival site, visitors are given the opportunity to leave drugs anonymously and without
    sanctions in drug deposit boxes at the entrance of both the festival and the camping site.

  • Q
    QUALITY NIGHTS
     
    A  

    Together with Quality Nights, a company that provides health services for clubs and dance events, we offer
    several free measures to optimize your festival experience:
    • Safe transport: avoid driving under the influence of alcohol and/or other drugs. Spend the night at our campsite
    or at the Extrema Resort, designate a BOB, use public transport or travel to and from the festival with one of our
    Party buses.
    • Free earplugs are available at the Safe ‘n Sound information stand. Rest in a quiet zone to give yourself and
    your ears a break. Do you frequently go to concerts, performances and/or festivals? Consider getting custom
    earplugs which are more comfortable and protect your ears better without negatively impacting the sound quality.
    • You can get free drinking water at all taps in the toilet areas.
    • Free condoms are available at the Safe ‘n Sound information stand. Set your boundaries and respect the
    boundaries of others. No means no.
    • Try something different: healthy eating & drinking is important to recover. Did you know that every caterer at the
    festival also has vegetarian and vegan options?
    • Be sensible with alcohol and other drugs. Taste and discover our range of non-alcoholic drinks at the bars.

    More information can be found on Safe ’N Sound and Quality Nights.

  • Q
    NEED HELP?
     
    A  

    Despite all the measures we take and despite your good intentions to deal wisely with intoxicants, accidents can
    still happen. If you or one of your friends does not feel well, never hesitate to go to one of the first-aid posts on
    the festival site. The Red Cross staff is fully trained, equipped and moreover ready to help you. Tell them
    honestly what complaints you are experiencing and what you may have taken so they can help to the best of their ability.

  • Q
    RULES & PROCEDURES
     
    A  

    CARMA, the local police unit, is present on and around the festival site and checks for possession, use and sale of
    illegal drugs. When a festival visitor is found to possess drugs, a procedure of immediate
    amicable settlement (OMS) will be used which results in the user paying a fine. Those who are suspected of
    dealing drugs are brought before an investigating judge or summoned via summary court.