General

  • Q
    Where is Extrema located?
     
    A  
    • You can find XO on the beautiful grounds of De Plas in Houthalen-Helchteren. The landscape includes deep forests, a clear lake – including a beach – and enough space for numerous exciting areas.
    • The navigation address is Binnenvaartstraat, Houthalen-Helchteren. Follow the signing when driving to the festival.
  • Q
    What are the opening hours?
     
    A  
    • FRIDAY: 17h00 – 00h00
    • SATURDAY: 12h00 – 00h00
    • SUNDAY: 12h00 – 00h00
    • Afterparty at the campsite (for camping guests only) on Friday, Saturday and Sunday from 00h00 until 03h00.
  • Q
    Will Extrema Extra be different from other editions?
     
    A  

    We would like to emphasize that the Extrema Extra edition differs from our usual Extrema festival. Extrema Extra will have 3 stages on Friday, and 6 on Saturday and Sunday. Extrema Extra is a more scalable edition.

  • Q
    Is Extrema for young & old?
     
    A  

    You can only enter the festival and campsite if you are 18 or older. If you turn 18 years old in 2020 you will still be available to enter the festival. It is possible that our crew will ask for your ID and if you don’t have it with you they will deny you access. So don’t take that risk and make sure to bring your ID.

  • Q
    I’m an international visitor flying to Belgium, what do I need to do?
     
    A  
    • You can fly to Brussels Airport (Zaventem). There is an underground train station beneath the airport, take the train to Hasselt. Check the train schedule here: https://www.belgiantrain.be/en/.
    • Once arrived in Hasselt, you can jump on one of our shuttle busses directly to the festival starting from Friday.

    Please find all relevant information and possible COVID-19 restrictions at www.info-coronavirus.be/en/.

  • Q
    Lockers
     
    A  

    There are plenty of lockers available at the festival, right after the main entrance and at the campsite. Lockers can be paid cash and with your Maestro/MasterCard.

  • Q
    Our drug and weapon policy
     
    A  

    We have a Zero Tolerance policy towards drugs and weapons. There will be a strict search before entering the festival. If you don’t cooperate with the search, your access to the festival will be denied.

  • Q
    Am I allowed to smoke?
     
    A  

    Smoking is allowed but please think about the environment. Don’t throw your cigarettes on the ground but make sure that they are extinguished and throw them in a trashcan or (portable) ashtray.

  • Q
    Do you use a code of conduct?
     
    A  

    Violence and intimidating behaviour will not be tolerated. This also includes discrimination, sexual intimidation or wearing provocative clothing (for example football shirts or/and full colours). Extrema Outdoor puts a lot of love and hard work in the décor of the festival. Stealing or destroying of the properties of Extrema Outdoor or other partners is forbidden. Also climbing the fences and/or other installations or infrastructures will not be tolerated.

  • Q
    How about dealing with advertising?
     
    A  

    Flyers and/or posters of other events – without any permission of the organisation – are not allowed. Please reach out to us through the contact section.

  • Q
    Can I bring my own drinks?
     
    A  

    It is not allowed to bring your own drinks.

  • Q
    First aid, security and medication
     
    A  
    • There will be an adequate security staff at the festival site. There is also a professional first aid stand clearly present at the festival. These people are standby at the festival for you and your friends’ safety. So make sure to listen to any instructions given by the security staff, the first aid team and the organisation.
    • Do you need any medication during the festival? Mail us a few weeks beforehand at [email protected] and send a medical statement or prescription (matching your ID). You’ll receive a confirmation from our side which you can show at the main entrance.

Accommodation and camping

  • Q
    Wristbands
     
    A  

    In case you’ve bought a (VIP) Holiday Ticket or Separate Camping Ticket, you have to collect your wristband at the entrance from the campsite.

  • Q
    Opening hours
     
    A  

    The campsite opens at 14h00 (CET) on Friday and closes on Monday 12h00 (CET). The last shuttle bus is leaving on Monday to parking B.

  • Q
    Various accommodations
     
    A  

    We have a couple of options if you want to spend the weekend with us on our accommodation page. Please note that you need one of the following tickets to stay at our campsite: Holiday Ticket, a Camping Ticket or if you’ve booked a bungalow at Molenheide – your access to the campsite is included.

  • Q
    Camping deposit
     
    A  

    When entering the campsite, we ask you to pay €5 deposit in exchange for a garbage bag. When you return this bag filled with trash after the festival, you’ll receive your deposit back.

  • Q
    Afterparties
     
    A  

    Each day, after the festival, we’re hosting an afterparty at the campsite. You can enter these afterparties if you have campsite access (Holiday Ticket, Holiday VIP Ticket, Separate Camping Ticket, or any ticket if you’re staying at our Extrema Village/Molenheide. No access to the afterparties with a day or weekend ticket).

  • Q
    Forbidden items and goods
     
    A  
    • Campers, caravans, cars & bikes. Only tents are allowed, the only exception for campers & caravan is by having a “Holiday Camper Ticket”.
    • Shopping carts
    • Glass (glass jars) or other sharp objects
    • Dispensing equipment (5L beer dispensers are allowed)
    • Sound systems
    • Open fire between the tents (BBQ or gas fires are allowed in the BBQ-zone)
    • Bottles of gas (only the smallest ones – 250g are allowed)
    • Generators
    • Pets/animals
    • Guns or any objects that can be used as a weapon
    • Graffiti, confetti, party poppers, etc.
    • Provocative clothing or fluo jackets
    • Climbing fences or wrecking fences/installations/infrastructures at the festival is prohibited
    • No posters or flyers without permission
    • Dry ice
    • Buying or selling any goods without permission

Corona measures

  • Q
    What happens in case of cancellation?
     
    A  

    Although there is absolutely no question of cancellation, we are also aware of possible events beyond our control. We are in close contact with our politicians and strictly follow all the rules. It is important to us that you as an Extrema visitor will never lose your money or your ticket’s value. That’s why in the unlikely case that the Extra edition cannot take place, your ticket will be transferred – of course free of charge – to the 10-year anniversary from 3 to 5 June 2022.

  • Q
    Do I need a Covid certificate to enter the festival?
     
    A  

    Yes, you do. The rules regarding Covid certificate checks apply to large-scale or mass events (5,000 to 75,000 visitors) from 13 August 2021 through 30 September 2021.

    source: covidsafe.be/en/frequently-asked-questions

  • Q
    How do I get access to the festival with my certificate?
     
    A  

    Every time you access our event location, dedicated staff will ask you to present a valid Covid certificate. This is either the certificate in your CovidSafeBE app or a printed version. The certificate inspector will use an official scan app to check the validity of your certificate.

    source: covidsafe.be/en/frequently-asked-questions

  • Q
    What about my privacy?
     
    A  

    When your Covid certificate is scanned at an event no health data is shared with the organiser or the security firm. They only get to see your full name, the validity period of your certificate and whether it meets the requirements to access the event.

Accessibility

  • Q
    General
     
    A  

    The navigation address is Binnenvaartstraat, Houthalen-Helchteren. Follow the signing when driving to the festival.

  • Q
    People with disabilities
     
    A  

    The festival is equipped with road plates so you can easily access most of our areas with a wheelchair except our 2 stages on the beach (Distrikt 1+Distrikt 2).

  • Q
    Toilets
     
    A  

    We have adapted toilets for visitors with a disability: one is located right after the main entrance, the other at the left side of Distrikt 5 (main) and between Distrikt 1 & 2.

  • Q
    Questions
     
    A  

    Feel free to contact us at [email protected] in English or Dutch (NL). We’re here to help.

Tickets

  • Q
    I have already bought a festival ticket for Extrema 2020.
     
    A  

    If you already have a ticket (bought late 2019 or early 2020), you have access to our 10th anniversary (June 3-4-5 2022) with this ticket.

  • Q
    I have recently requested a voucher for Extrema.
     
    A  

    You can utilize this voucher multiple times until you used its full value. The value represents the full amount you’ve paid and is valid until July 31st 2023. Simply enter this voucher when checking out for your tickets.

  • Q
    Types of tickets
     
    A  

    Tickets with camping included:

    • Want to stay at our campsite? You have access to our campsite with these tickets:
      • Holiday Ticket
      • Holiday VIP Ticket
      • Separate Camping Ticket
  • Q
    VIP formulas
     
    A  
    • We have different VIP formulas. Choose a VIP ticket in our ticketshop if you’d like access to a different parking lot close to the entrance, VIP deck at the main stage (distrikt 5), table service, etc.
    • Want to go the extra mile with your friends or with your company and clients? Discover our VIP packages. All info and prices can be requested at [email protected].
  • Q
    Helpcenter
     
    A  

    Visit the helpcenter here: support.cmtickets.com/en.

  • Q
    In case you lost your ticket
     
    A  

    No need to worry! Try resending your ticket here: cmtickets.com/en.

  • Q
    Ticket personalization
     
    A  

    All questions regarding ticket personalization can be found here: cmtickets.com/en/kb/personalize-tickets.

Transport

  • Q
    Parkings
     
    A  

    Follow the signings once you arrive in the area of the festival. The price to park is €10. Each time you return to park you will have to pay entrance. The shuttle bus is included in this price and will drop you off in front of the entrance. We advise not to park outside the designated parking areas because you’ll be fined by the police for blocking the traffic.

  • Q
    Responsible driving
     
    A  
    • Think carefully before getting behind the wheel of a vehicle going to or leaving the festival. Don’t do anything illegal that could both ruin your weekend, and jeopardize the future of Extrema.
    • Be smart and responsible on the roads. Your life, and your friends lives are in your hands.
  • Q
    Shuttle buses
     
    A  
    • To and from Molenheide: if you’ve booked a bungalow at Molenheide, a shuttle bus is included in the price to bring you to and from the festival.
    • To and from Hasselt Station: a shuttle bus is driving from Friday until Sunday each hour.
    • Bus tours: are you organizing a bus tour to Extrema? Please let us know here ([email protected]).

Extrema Special

  • Q
    What is it?
     
    A  

    XO Special is a free festival day on Thursday September 16th for people with disabilities.